The items you purchased will be delivered to you within 7 business days. The delivery will be sent to the address you entered in your order. 

Please note:

* Deliveries are made on Sundays to Thursdays, between 8AM to 5PM. For fast and efficient delivery, please enter the address at which you will be available during these times (home address / work, etc.).

* Make sure that the telephone number provided upon purchase is updated so that we can effectively coordinate the delivery time. 

* 1220 ceramics studio online works with external shipping companies and therefore takes no responsibility for delays associated with these companies. You can contact us regarding any inquiries and problems at We guarantee to do everything we possibly can to help solve your problem as fast as possible.


We hope you are happy with the items you purchased at 1220 ceramics studio, but if for some reason you are dissatisfied with your purchase, there's no problem! You can return or replace any item, as long as it is unused, no damage has been caused to it and the label is still attached. Clients are responsible for return shipping charges.

How do you return an item? Send us an email to: with your order number, details of the item you wish to replace/return and the reason. We will contact you within two business days and coordinate the replace/return item. 

Please note: the returned items must be returned in the original package within which they were shipped. 

* Items can be returned within 14 business days from their delivery. If requested, we will fully refund your purchase and there will be no cancellation fees. The service is limited to one consecutive return. 

* Items purchased on sale can be returned within 7 business days from their delivery. There will be no refund option for items purchased on sale. A customer can choose to exchange the items purchased on sale to a different size or design or to receive a store credit. Clients are responsible for any exchange shipping charges.

Your refund will be transferred within 14 days after 1220 ceramics studio receives your returned item, in accordance with the guidelines provided by credit card companies. The refund will be made under the same conditions in which the original transaction was committed (if paid in installments, the refund will also be made in installments).

Please note: 

* For PayPal purchases money reimbursement can only be made through the online store.

* We allow only one order return per customer for full refund.

* Additional order return refund request from the same customer are not allowed.

* Shipping costs are excluded from all refunds even if your order included free shipping.

For any further inquiries please contact us by email: